Dispute Resolution / Complaints

Dispute Resolution / Complaints

Dutton Financial Services Pty Ltd t/as “Dutton Financial Services” is a responsible licensee. As part of our commitment to providing quality services to our clients, we endeavour to resolve all complaints quickly and fairly. Our policy is to acknowledge any complaint within five business days of receiving it and investigate, properly consider and decide what action (if any) to take and to communicate our decision to you within 45 days (or 30 days in relation to privacy complaints).

Dutton Financial Services Dispute Resolution follows specific procedures to try to resolve any complaints that you may have as we value your feedback. Our clients are our top priority and we are committed to providing the best service within the industry. Should you have any queries or concerns, please refer to the below information.

Internal Dispute Resolution.

If you have a complaint, please contact the officer below. They will resolve all concerns quickly and fairly.

Complaints Handling Officer:

Dutton Financial Services, 41 Madden Grove, Richmond VIC 3121
03 9069 7268

External Dispute Resolution.

In the unlikely event we cannot resolve your complaint in a satisfactory manner, or you have not received a response from us after 45 days, you can escalate your complaint to the below Ombudsman, a free and independent dispute resolution service provider.

Australian Financial Complaints Authority (AFCA):

Tel: 1800 931 678 or info@afca.org.au

A copy of AFCAs dispute resolution policy is available at www.afca.org.au or by request.

Dutton Financial Services is a Registered Business Name of Dutton Financial Services Pty Ltd (ALP).
Australian Credit Licensee (ACL) Number: 515 399

Australian Credit Licence – ACL’s Membership number with AFCA is: 14472

For more information about our services refer to our Financial Services Guide (FSG), or ask for a copy of it at any time. We are here to help you!